FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.

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  • Pre-Order Questions
  • Customization and Product Questions

Need Help?

If you have any questions about your order, personalization options, or shipping, feel free to chat with us directly by clicking the WhatsApp button below.

If we’re not available, drop us an email at mMeCave@gmail.com and we’ll get back to you within 24 to 36 hours.

Pre-Order Questions

Yes, all our pieces are fully customizable — you can choose your name, word, font, and even gold type (18K, 21K, or 24K).

Yes. Every order comes in an elegant gift box, and you can request luxury wrapping with natural flowers and artistic touches.

Please make sure to follow the steps below for custom personalization:

1/ Choose the product you want to personalize from our store.

2/ At checkout or via WhatsApp, provide us with the name, word, or symbol you’d like to use.

3/ Let us know your preferred language (Arabic or English) and your favorite font style — we have many elegant options to choose from.

4/ We’ll send you a preview for confirmation before production begins. Once confirmed, we’ll start crafting your custom piece by hand.

- Please note: Once the design is confirmed, no changes can be made as the piece enters the production phase.

Since each piece is custom-made, we do not accept returns or exchanges unless there is a manufacturing defect.
Production takes 5 to 7 business days, and delivery within the UAE and Saudi Arabia usually takes 2 to 5 business days after that.
yes but you need to pay at least 20% of the amount of your order

Customization and Product Questions

Yes, we offer 18K by default, but you can request 21K or 24K. You can also choose between solid gold, silver, or gold-plated.
Yes, we send a draft preview for approval before we begin production.
Depending on the design, yes. Contact us with your request and we’ll confirm if it’s feasible.
This can be done for select designs — reach out to us to explore available options.
We’re happy to create something entirely unique. Send us your idea and we’ll guide you through the process.
Unable to find satisfactory answers ? Contact Support